Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide when requesting a quote or contacting us.

This may include:

• Your name
• Phone number
• Email address, if provided
• ZIP code, city, or general project location
• Type of furniture that needs assembly
• Product links or model information
• Project notes and access information
• Photos or other information you send by text message
• Any other information you choose to provide

2. Information Collected Automatically

When you visit the website, certain technical information may be collected automatically by the website, hosting provider, security services, analytics tools, or similar technologies.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or search source
• General website usage information

This information is generally used to operate, secure, maintain and understand the performance of the website.

3. How We Use Your Information

Information collected through the website or direct communication may be used to:

• Review furniture assembly quote requests
• Respond to questions and inquiries
• Contact you about your requested project
• Provide pricing and scheduling information
• Determine whether a project location is within our service area
• Maintain records related to customer requests
• Improve the website and customer experience
• Detect spam, abuse, security issues, or fraudulent activity
• Comply with applicable legal obligations

4. Quote Request Forms

Our website uses an online form to collect furniture assembly quote requests. Information submitted through the form may be stored in the WordPress website database and may also be delivered to us by email notification.

Please do not submit sensitive personal information that is not necessary for us to review your furniture assembly project.

5. Text Messages and Furniture Photos

Customers may choose to send product information, furniture photos, or other project details by text message to (267) 694-5706.

Information sent by text message is used to review or communicate about the requested furniture assembly project. Standard message and data rates may apply depending on your mobile carrier and plan.

We do not use the submission of a quote request as consent for unrelated promotional text messages.

6. Cookies and Similar Technologies

The website may use cookies or similar technologies necessary for website functionality, security, performance, analytics, and user experience.

Cookies are small files that may be stored on your device. You can control or disable many cookies through your browser settings. Disabling certain cookies may affect how parts of the website work.

7. Analytics

We may use website analytics tools to understand how visitors find and use the site. These tools may collect information such as pages visited, approximate location, device information, traffic source, and general interaction data.

Analytics information is used to understand website performance and improve content and usability. It is not intended to identify you personally by name.

8. Hosting and Service Providers

We may use third-party service providers to operate the website and support business functions. These providers may process limited information as necessary to provide their services.

Examples may include website hosting, WordPress plugins, form processing, email delivery, website security, analytics, and related technical services.

These providers have their own privacy practices and may process information according to their own terms and policies.

9. Sharing of Personal Information

We do not sell your personal information.

Information may be shared only when reasonably necessary to operate the website or business, fulfill a customer request, protect our rights or website, comply with the law, or work with service providers acting on our behalf.

10. Data Retention

We may retain quote requests, communications and related information for as long as reasonably necessary for customer service, business records, dispute resolution, security, or legal purposes.

Information that is no longer reasonably needed may be deleted or anonymized when appropriate.

11. Data Security

We take reasonable steps to protect information submitted through the website. However, no website, email system, mobile network, or method of electronic storage can be guaranteed to be completely secure.

12. Your Privacy Choices

You may contact us to ask about personal information you previously submitted, request a correction, or request deletion when appropriate and subject to applicable legal or business record requirements.

You may also manage cookies and tracking preferences using your web browser or device settings.

13. Children’s Privacy

This website and our furniture assembly services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through the website.

14. External Links

The website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of websites operated by third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices, or legal requirements change. Any updated version will be posted on this page with a revised “Last updated” date.

16. Contact Us

If you have a question about this Privacy Policy or information you submitted through the website, you can contact Philadelphia Furniture Assembly using the information below.